Delete Your Account

Last updated: August 20, 2026

You can permanently delete your HiOla Business account in the app at any time. The app shows exactly which businesses and records will be affected before you confirm.

Delete your account in the app

1. Open HiOla Business and sign in.
2. Open the Account menu from your business logo or avatar.
3. Select Delete account.
4. Review the businesses, appointments, clients, and staff access that will be affected.
5. Enter the confirmation phrase shown in the app and select Delete account permanently.

Deletion is permanent once carried out. It cannot be undone.

If you cannot sign in

Email support@hiola.app from the address on your account, or use the contact form at hiolabusiness.com. Include the business name, account email, and phone number so we can verify the request.

What deletion means

After verification, we delete or de-identify account information where required and permitted by law. Some records may be retained for legitimate business, security, legal, tax, dispute, abuse-prevention, or compliance reasons.

What happens to your businesses

If you own a business, deleting your account also deletes that business and everything in it, including its appointments, client records, staff access, and saved settings. Team members of that business lose their access.

If you are a staff member of a business you do not own, deleting your account removes only your own access and sign-in. That business and its records stay with its owner.

The app shows you which of these applies to you, and the exact record counts involved, before you confirm.