Privacy Policy

Last updated: May 17, 2026

HiOla Business is provided by Cadus Labs LLC. This policy explains how we collect, use, and protect information when businesses, workers, and invited users use HiOla Business websites, mobile apps, and related services.

Information We Collect

We collect information needed to run appointment-based business workflows, including account details, business profiles, staff schedules, services, prices, customer messages, appointment details, questionnaire responses, support requests, device information, app diagnostics, and billing status.

How We Use Information

We use information to provide the app, manage business workspaces, route messages, prepare AI draft replies, create and manage appointments, send reminders, support staff access, prevent abuse, process billing through our payment providers, improve reliability, and comply with legal obligations.

AI Features

HiOla Business may use AI to draft receptionist replies, summarize customer context, suggest available appointment times, and help prepare bookings from business-approved services, prices, staff availability, and safety rules. AI output should be reviewed where the business requires review. Messages that appear to involve symptoms or safety concerns are designed to be handed to a person instead of being handled as routine booking automation.

Sharing

We share information only as needed to operate the service. This may include cloud hosting, analytics, messaging, payment, crash reporting, customer support, and other service providers that help us deliver HiOla Business. We do not sell personal information.

Business Customer Data

Businesses are responsible for the customer information they enter or receive in HiOla Business, including making sure they have the right permissions to send messages and manage appointment records. HiOla Business is not intended to diagnose, treat, or provide medical advice.

Security and Retention

We use technical and organizational safeguards intended to protect information. We keep information for as long as needed to provide the service, meet legal obligations, resolve disputes, protect users, and maintain business records.

Your Choices

You can update certain account and workspace information in the app. To request access, correction, deletion, or help with account removal, use the account controls in the app where available or contact us.

Contact

Questions can be sent to support@hiola.app, through the contact form at hiolabusiness.com, or by using the support options in the app.